Terms And Conditions

TERMS AND CONDITIONS

Last Updated: October 31, 2025 Website: https://bfrosha.com/

INTRODUCTION

Welcome to bfrosha. These Terms and Conditions ("Terms") govern your access to and use of the bfrosha platform, including our website (bfrosha.com), mobile application (bfrosha App), and any related services.

By accessing or using bfrosha, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

DEFINITIONS

1. "bfrosha", "we", "us", or "our" refers to the bfrosha platform, including the website (bfrosha.com), mobile application, and any affiliated services.
2. "User", "you", or "your" refers to any individual or entity using the bfrosha platform or services.
3. "Platform" refers to the bfrosha website, mobile application, and all associated services.
4. "Services" refers to all products, features, and functionalities offered through the bfrosha platform.
5. "Content" refers to all text, images, videos, data, and other materials available on the platform.

ACCOUNT REGISTRATION AND USE

1. Eligibility You must be at least 18 years old (or the legal age of majority in your jurisdiction) to create an account and use our services. By registering, you confirm that you meet these requirements.

2. Account Security When you create an account, you agree to:

1. Provide accurate, complete, and current information
2. Maintain and update your information to keep it accurate
3. Keep your password confidential and secure
4. Notify us immediately of any unauthorized access or security breach
5. Accept responsibility for all activities that occur under your account

IMPORTANT: You are solely responsible for maintaining the confidentiality of your account credentials. bfrosha will not be liable for any loss or damage arising from your failure to protect your account information.

3. Account Termination We reserve the right to suspend or terminate your account at any time if you:

1. Violate these Terms and Conditions
2. Provide false or misleading information
3. Engage in fraudulent or illegal activities
4. Abuse or misuse the platform or other users

ORDERS AND PAYMENTS

1. Placing Orders When you place an order through bfrosha, you agree to:

1. Provide accurate delivery and contact information
2. Pay the full amount for the products or services ordered
3. Accept that all orders are subject to availability and confirmation

2. Pricing and Fees All prices displayed on the platform are in Iraqi Dinar (IQD) or other specified currencies. Prices are subject to change without notice. We reserve the right to:

1. Modify prices at any time
2. Correct pricing errors
3. Cancel orders with incorrect pricing

3. Payment Methods We accept the following payment methods:

1. Cash on Delivery
2. Credit/Debit Cards (via MercadoPago, Stripe, Razor Pay)
3. Digital Wallets (PayPal, LiqPay, bKash, Paystack)
4. Other payment gateways (SSL Commerz, Paytm, PayTabs, Senang Pay, FlutterWave)

Payment processing is handled by secure third-party payment processors. We do not store your complete credit card information.

4. Order Cancellation You may cancel your order before it has been shipped or processed. Once an order is shipped, cancellation may not be possible. Contact customer support for assistance with cancellations.

DELIVERY AND SHIPPING

We strive to deliver your orders in a timely manner. However:

1. Delivery times are estimates and not guaranteed
2. Delays may occur due to circumstances beyond our control
3. You must provide accurate delivery information
4. Delivery charges may apply based on your location
5. Risk of loss and title for products pass to you upon delivery

RETURNS AND REFUNDS

Our return and refund policy includes:

1. Products must be returned in original condition within the specified return period
2. Proof of purchase is required for all returns
3. Refunds will be processed to the original payment method
4. Certain products may not be eligible for return (perishable goods, personal care items, etc.)
5. Shipping costs are non-refundable unless the return is due to our error

For detailed information about returns and refunds, please contact our customer support team.

USER CONDUCT AND PROHIBITED ACTIVITIES

You agree NOT to:

1. Use the platform for any illegal or unauthorized purpose
2. Violate any laws, regulations, or third-party rights
3. Post false, inaccurate, misleading, or defamatory content
4. Impersonate any person or entity
5. Transmit viruses, malware, or harmful code
6. Attempt to gain unauthorized access to our systems
7. Interfere with or disrupt the platform's operation
8. Collect user data without consent
9. Use automated systems (bots, scrapers) without permission
10. Engage in fraudulent activities or payment disputes

INTELLECTUAL PROPERTY RIGHTS

All content on the bfrosha platform, including but not limited to text, graphics, logos, images, software, and designs, is the property of bfrosha or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

1. Copy, reproduce, distribute, or create derivative works from our content
2. Use our trademarks, logos, or branding without written permission
3. Remove or alter any copyright or proprietary notices

THIRD-PARTY LINKS AND SERVICES

Our platform may contain links to third-party websites, services, or applications. We are not responsible for:

1. The content, accuracy, or practices of third-party sites
2. Any transactions you conduct with third parties
3. Privacy policies of external websites

Your use of third-party services is at your own risk and subject to their terms and conditions.

LIMITATION OF LIABILITY

To the fullest extent permitted by law:

1. bfrosha is provided "as is" without warranties of any kind
2. We do not guarantee uninterrupted, secure, or error-free service
3. We are not liable for indirect, incidental, special, or consequential damages
4. Our total liability shall not exceed the amount you paid for the products or services
5. We are not responsible for losses due to factors beyond our control

IMPORTANT: Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability will be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless bfrosha, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

1. Your use or misuse of the platform
2. Your violation of these Terms
3. Your violation of any rights of third parties
4. Any content you submit or share on the platform

DISPUTE RESOLUTION

1. Governing Law These Terms shall be governed by and construed in accordance with the laws of Iraq, without regard to its conflict of law provisions.

2. Dispute Resolution Process In the event of any dispute, you agree to:

1. First attempt to resolve the dispute informally by contacting our customer support
2. Provide us with 30 days to resolve the issue before pursuing legal action

3. Jurisdiction Any legal action or proceeding arising from these Terms shall be brought exclusively in the courts of Iraq, and you consent to the jurisdiction of such courts.

PRIVACY AND DATA PROTECTION

Your use of bfrosha is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the practices described in our Privacy Policy.

View our Privacy Policy at: https://bfrosha.com/business-page/privacy-policy

MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the platform. Your continued use of bfrosha after changes are posted constitutes your acceptance of the modified Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other legal notices or agreements published on the platform, constitute the entire agreement between you and bfrosha regarding your use of the platform.

FORCE MAJEURE

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, natural disasters, pandemics, government actions, or telecommunications failures.

WAIVER

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

CONTACT INFORMATION

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:

Email: help@bfrosha.com Phone: +964 771 123 6969 Website: https://www.bfrosha.com